If the product you received is defective, please contact us by fillin out this contact form, or via chat. Include a clear description of the issue as well as photos of the whole product, the defect, and, if possible, the packaging. This will help us process the matter quickly. If necessary, we will provide you with a return label, allowing you to send the product back to us free of charge.
We will review the situation and take care of a replacement, repair, or refund on a case-by-case basis.
Please note that if the issue concerns a product that has already been put into use, you must fill out the warranty and repair form.