This situation typically occurs when there are outstanding duties, taxes, or customs fees that need to be paid before the shipment can be delivered. These charges are not included in the purchase price or shipping costs from our store and are usually collected by the courier or postal service upon delivery. The amount and type of these fees depend on the regulations of the destination country.
To resolve this issue, please contact the courier company directly to inquire about the specific charges and arrange for payment. If you have any questions or need further assistance, feel free to contact our customer service.