Payments
Payment issues
- Why there are no payment methods available?
- I forgot to add a reference number or invoice number to my IBAN payment.
- I tried to place an order, but the payment was not successful. What should I do?
- The order contains an incorrectly invoiced quantity or price. Can you correct this?
- I received a prepayment invoice, but I can't pay my order invoice by IBAN wire transfer - what are my options?
- Why was my payment rejected?
Taxes and duties
- How do I get a tax-free refund for my purchase at your store in Helsinki?
- Can I order products without VAT (VAT 0%)?
- What is the selling price and is it tax-free?
- Are there any other hidden costs on your website?
- Will I be charged additional taxes or customs duties when receiving a package in the United Kingdom?
- When will I be charged Value Added Tax (VAT)?