ORDERS

Orders

• How do I know if my order went through?
• How can I make changes to my order?
• How can I cancel my order?
• Do I have to pay customs duties?
• How can I check product availability and delivery time?
• Can I add a product to an existing order?

See all 15 articles

Problems

• The price of a product I bought changed afterwards, what should I do?
• Why can’t I place an order under €165 for the United Kingdom?
• The checkout requires a VAT number – what should I do?
• I received a wrong product/order, what should I do?
• What does this error mean: Cart content has changed during the checkout process. Go back to shopping cart and try checkout again. Contact customer service if needed?
• Why my order has not been shipped yet?