Refunds are generally processed within 14 days after the return has been received and registered. You will receive a notification once your return has been recorded.
Returns are generally refunded using the same payment method you used when ordering the products.
- Products paid for by credit card will be refunded to the credit card.
- Orders paid by IBAN transfer will be credited to your bank account (remember to provide your account IBAN number and BIC when returning).
- For product refunds paid by Klarna invoice/part payment, we will inform them and they will edit the invoice to the correct amount. Once the refund decision has been made, you can notify Klarna directly so that the refund can be booked before the invoice is due.
- Products paid for with PayPal will be refunded to the PayPal account.
- Products paid for in-store and returned to the store, which were paid for with a payment card, will be refunded to the same payment card in our store. If you have paid in-store but are returning by post, remember to include your account number on the return form.
- Products paid for with a gift card will not be refunded in cash but as a new gift card. If a gift card was used as a payment method for the order, the portion paid with the gift card will be returned to the gift card before other payment methods.
NOTE! The refunded amount is paid by Aalto Group Oy or the payment intermediary, such as Klarna or Paytrail.
If the original order amount qualified for a shipping discount or free shipping, but after the return, the order amount falls below the amount qualifying for the shipping discount, the shipping costs will be added to the order according to the original shipping method, and the shipping cost will be deducted from the refund.
If you haven’t received your refund within two weeks, please contact our customer service and include your order number and tracking number in the message to help us process your case more quickly.