Varuste.net offers a 60 day limited right to return purchased products. This right applies to products purchased both in our webstore and in our Helsinki store.
Returned products must be in flawless condition, unused and new. The sales packaging of returned products must also be in flawless condition and undamaged. All product tags, including price tags, that have been originally attached to the product should be kept attached to the product. Please note that for example a shoe box is a sales package for the shoes and therefore cannot be used as a postal package.
All returned products are examined by Varuste.net and Varuste.net retains the rights to decline product returns that do not meet the terms and conditions of the 60 day limited right to return purchased products. Please contact our customer service as soon as possible if the delivered parcel and / or products appear damaged or faulty in any way (including damaged sales packaging). Please demand that any visible damages that may have occurred during shipping are documented and noted by the employee of the shipping company when the parcel is handed over to you. Please also document (photograph) any damages to the delivered parcel before opening it.
The right of return does not apply to customized products such as custom-made clothing, made to measure cut ropes, engraved products, or licensed weapons and licensed ammunition.
The 60 day right to return products is measured from the moment that the customer receives the purchased products. If the products have been purchased in our webstore, the 60 day right to return products is measured from the moment that the products have been handed over to the customer by the shipping company or by our shop personnel in our shop. Customers are not required to state a reason for return.
Starting from 3.6.2024 we do not offer product exchanges. If you need to change any products you need to return the product to us and we will refund it according to the original payment method. You will then need to make a new order of the desired product.
If your original order qualified for a shipping discount or free delivery, but the total value falls below the required minimum after the return, the shipping cost will be added back based on the original delivery method and deducted from your refund.
If the customer does not pick up the parcel or the customer refuses to receive the shipment, the fees will be deducted from the refund. These fees consist of the original delivery cost without possible discounts + shipping cost of the return package (= original delivery cost) + handling fee 10 €. If the shipment has been sent outside the EU and the customer refuses to receive the shipment and refuses to pay taxes, customs, etc. costs, and the shipment is returned to the sender, Varuste.net will deduct from the refund the costs mentioned above as well as the costs incurred from the export, such as taxes, customs duties, and the carrier's handling fees.